Refund and Cancellation Policy

This Refund and Cancellation Policy outline how you can cancel or seek a refund for a product or service purchased through www.kimaire.com (the “Platform”), owned and operated by M/S SAMKIA FASHION LLP. Under this policy:

1. Cancellations will only be considered if the request is made within 7 days of placing the order. Cancellation requests may not be entertained once the order has been communicated to the seller/merchant and shipping has commenced, or the product is already out for delivery. In such cases, you may choose to reject the product at the doorstep.
2. www.kimaire.com does not accept cancellation requests for perishable items such as flowers or eatables. However, a refund or replacement can be made if the quality of the product delivered is found to be unsatisfactory.
3. In case of damaged or defective items, please report this to our customer service team within 7 days of receipt. The request will be processed once the seller/merchant has inspected and confirmed the issue.
4. If the product received is not as shown on the site or does not meet your expectations, please notify our customer service team within 7 days of receiving the product. Our team will review your complaint and take an appropriate decision.
5. For complaints regarding products covered by a manufacturer’s warranty, please refer the issue directly to the manufacturer.
6. For refunds approved by 9811670203, processing will take up to 7 days from the date of approval.